RETURNS
If you are not completely satisfied with your purchase, please
contact us to return or exchange your item(s). Note that returns or exchanges
are not accepted for special orders. Upon return, your item will be inspected
and exchanges, credits or refunds will be issued for the purchase price. Any
taxes charged will be refunded in accordance with applicable laws. Delivery
fees are non-refundable with the exception of manufacturer defects or transit
damage. Iron and Grain reserves the right to refuse returns or exchanges of
items that are not in as-new condition due to damage or misuse by the client. Returns must be made within 30 days from delivery.
SPECIAL ORDERS
Special orders are submitted for production immediately upon order
placement and are built to your specifications. A non-refundable 50% deposit
will be required when the order is placed; the remaining 50% will be charged when
your order ships. If you choose to cancel your special order item(s) prior to
delivery, your 50% deposit will not be refunded.
Once delivered, special order returns or exchanges due to customer
preference or any other reason cannot be accepted.
STOCKED NON-FURNITURE ITEMS
We accept returns for non-furniture items within 30 days, with
proof of purchase.
FINAL SALE & CLEARANCE ITEMS
Final sale items and clearance items, as well as any items
purchased at our retail store, are considered final sale and cannot be
returned.
CANCELLATIONS
For all orders that are canceled prior to items shipping, no
delivery fee will be charged. For special order items, a non-refundable 50%
deposit will be taken when the order is placed. If you choose to cancel your
special order item(s) prior to the delivery, your 50% deposit will not be
refunded.
Should you decide to cancel a return and keep the item after a
refund was issued, we will charge your credit card in the amount of the refund
issued.
PRICING & INFORMATION DISCLAIMER
Our
goal is to provide accuracy in all prices, delivery rates and other
information. All prices in our source books and online are in U.S. dollars and
are subject to any applicable taxes according to state and local laws.
Availability and delivery rates are subject to change. There may be errors in
the prices descriptions or images of certain merchandise, and we reserve the
right to restrict orders of those items and correct any errors, inaccuracies or
omissions.