Help Center

Orders that are in-stock ship within 10-14 business days. When your order ships, you will receive an email confirmation with tracking information. Please check your spam folder if you did not receive the email. 

Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. If your item is being delivered with an oversize or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48 hours of delivery. Please do not hold off on inspecting your item (I.e. waiting upon project completion or residential move).

When an order is placed, it is instantly sent to our distribution warehouse for processing and shipping preparation. This means that unfortunately once an order is placed, we cannot alter or change it.

If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts.

Sales tax may be waived if a sales tax certificate is provided. Please contact our store for more info.

We accept Visa, MasterCard, Discover, American Express credit, and debit cards. As well as PayPal payments.

When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. 

We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate. Please visit our showroom to see the product if you are uncertain of the finish.

Most of our products ship fully assembled. If your product requires assembly, you will see this information on the product page. 

Yes! To order offline, please call us at 309.429.3404 or visit our physical store location at 575 12th Avenue, East Moline, IL 61244.

If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step. Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and inquire about canceling or changing an order that's already been placed, please call I&G at 309.429.3404.

Our entire Iron and Grain furniture collection is represented online. Certain smaller or seasonal items may be available only through our catalog or store. If you have any questions, please call Iron and Grain at 563-345-2724.

RETURNS

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s). Note that returns or exchanges are not accepted for special orders. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Iron and Grain reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Returns must be made within 30 days from delivery.

SPECIAL ORDERS

Special orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 50% deposit will be required when the order is placed; the remaining 50% will be charged when your order ships. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

Once delivered, special order returns or exchanges due to customer preference or any other reason cannot be accepted.

STOCKED NON-FURNITURE ITEMS

We accept returns for non-furniture items within 30 days, with proof of purchase.

FINAL SALE & CLEARANCE ITEMS

Final sale items and clearance items, as well as any items purchased at our retail store, are considered final sale and cannot be returned. 

CANCELLATIONS

For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to the delivery, your 50% deposit will not be refunded.

Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability and delivery rates are subject to change. There may be errors in the prices descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

ONE-OF-A-KIND PRODUCTS

Many Iron and Grain products are artisan crafted. Given their handmade and hand finished nature, variations are to be expected and celebrated. Each item is unique and no two are exactly alike. Images on our websites and items shown in our galleries may vary from your actual piece.

SPECIAL ORDERS

Special orders are submitted for production immediately upon order placement and are built to your specifications. A non-refundable 50% will be charged when our order ships. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

SHIP-TO ADDRESS

It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences.

PREPARING FOR FURNITURE DELIVERY

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.

STATES WHERE IRON AND GRAIN DOES NOT COLLECT SALES TAXES

Iron and Grain does not collect sales or use taxes in various states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales or use tax return at then end of the year to report taxable purchases that have not been taxed by the seller and pay tax on those purchases.

You may have a tax obligation in states where Iron and Grain does not collect sales tax. Details of how to report these tax obligations may be found on the websites of the respective taxing authorities.